Call Recording & Reporting
Introducing Advance Record – Call Recording
Advance Record is designed to enhance your business by enabling you to deliver the best possible service to your customers. By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business.
Advance Record works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.
Demonstrate Compliance
Show that FCA & PCI DSS call recording rules have been followed.
Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.
Improve Performance
Work with staff to develop their telephone and telesales techniques.